Trust and
Safety Center
Swimply Commitments
Account and List Accuracy
Account holders are encouraged to verify themselves by correctly listing their name, date of birth, email, phone number and a valid government ID.

Hosts are expected to provide an accurate listing address, correct availability, accurate details of their listing or amenities, real listing photos, and disclose any and all hazards around the listing space.

We currently review every pool on the platform to prevent fake or unsafe listings.
Background Checks
We run background checks to ensure that bad actors are blocked from using Swimply’s platform for anything other than its intended use.
Secure Payments
Our secure platform ensures your money gets to the host—that’s why we ask you to always pay through Swimply and never send money off the platform or pay someone directly.
Water Safety
We partner with renowned water safety organizations that are dedicated to educating the public in order to prevent drownings:

Colin’s Hope Safety Resources
National Drowning Prevention Alliance

Visit our Pool Safety page for a list of recommended equipment.
We're here if you need us
In the rare event something happens, our Support Team is standing by to help make things right with reservation alteration assistance, refunds, and for our Hosts, our up to $2 million Host Protection Guarantee and $10,000 Property Damage Protection.
Contact us today
More trust and safety articles
Community guidelines
Pool safety for hosts
Pool safety for guests
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